Our shipping policy outlines the terms and conditions regarding the shipping of products purchased from our website. Please read this policy carefully before placing an order to understand our shipping procedures, delivery timeframes, and other essential information.
SHIPPING LOCATIONS
We currently ship our products to customers located within India, the United States, Australia & United Kingdom.
SHIPPING METHODS
We offer two shipping options for our customers: Standard Shipping and Expedited Shipping.
Standard Shipping: Standard shipping takes between 3-5 business days for delivery after processing the order. We use reliable carriers such as UPS, FedEx, and USPS for standard shipping.
Expedited Shipping: We offer expedited shipping for customers who need their products quickly. This shipping option takes between 1-2 business days for delivery after processing the order.
SHIPPING COST
Shipping cost varies depending on the size and weight of the product, as well as the shipping destination. Customers will be able to see the shipping cost for their order during the checkout process.
ORDER PROCESSING TIME
Once an order is placed on our website, it will take approximately 1-3 business days for processing before it is shipped out. Orders placed on weekends or holidays will be processed on the next business day.
SHIPPING CONFIRMATION
Once an order has been shipped, customers will receive a shipping confirmation email with tracking information to enable them to track their order’s progress.
DAMAGED OR LOST PACKAGES
If a customer’s package is lost or damaged during transit, they should contact our customer service immediately to report the issue. We will investigate the matter and offer an appropriate resolution to the customer.
RETURN POLICY
Please note that our shipping policy does not cover our return policy. To learn more about our return policy, please visit our returns page.
We strive to provide our customers with reliable and timely shipping. If you have any questions regarding our shipping policy, please do not hesitate to contact our customer service at reach@thewildwhale.com